We anecdotally talk about the state’s turnaround time, but what does the data say?  The below info is direct from the NJ Department of Labor and Workforce Development’s statistical review.  Their reports are lagged by a few years so this is for fiscal year 2015.
  • Efficiency in processing TDI claims has declined in recent years. The most recent report from the DOLWD shows the average number of days to process a TDI rose from 14.5 days in 2011 to 22.9 days in 2015. In 2011, 30.5 percent of TDI eligibility determinations were made within 7 days. By 2015, that percentage had fallen to 2.9 percent.”
  • “The slowing of the processing of claims may be related to staff reductions. The number of personnel administering State TDI plan benefits (including family leave benefits) declined from 170 in FY 2008 to 125 in FY 2016, a decline of 26 percent. This is part of a longer-term decline since the personnel for the State plan peaked at 203 in 1990. Personnel for the regulation of private TDI plans also declined, from a peak strength of 99 in FY 1987 down to 43 in FY 2016.”

In summary, the above data reaffirms what we already know- that state claims processing is a significant pain point for NJ employers/employees and continues to deteriorate.